Customer Service
Welcome to foundation's Customer Service! We're here to help you with any questions or issues you may have.
Contact Us
Email:
For general inquiries, please email us at support@thefoundationstore.com.
Phone:
You can reach our customer service team at +44 (0)20 8455 1155. We’re available Monday through Friday, from 9 AM to 6 PM.
Address:
Foundation Store, 169-169 Great Portland street, London W1W 5PF, United Kingdom
Frequently Asked Questions (FAQs)
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can also log in to your account to view your order status.
What is your return policy?
We accept returns within 30 days of purchase. Please visit our Returns & Exchanges page for more information.
How can I change or cancel my order?
If you need to make changes or cancel your order, please contact us as soon as possible at support@thefoundationstore.com or call us at +44 (0)203 526 4896.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary based on location.
How can I provide feedback or make a complaint?
We value your feedback and are always looking to improve. Please email us at feedback@foundation.com or use the contact form on our website.
Let’s stay connected
Live Chat
Need immediate assistance? Click the chat icon on the bottom right of your screen to start a live chat with one of our customer service representatives.
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Social Media
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Thank you for choosing foundation.! We are dedicated to providing you with the best customer service experience.